"In the past, network equipment and solution vendors have typically developed their DPI technology internally, but today we observe a major trend toward outsourcing. Providing effective NI technology is an expertise in itself, and network equipment vendors can no longer afford to do it in house."
Brian Partridge, Vice-President, Yankee Group
Overview
At Qosmos we believe that right information creates value. We also believe that the right support and services create value for our customers. That is why at Qosmos, a team of highly-qualified technical support and professional services experts is ready to assist our customers with maximum efficiency and personalization, in the shortest time possible.
Qosmos provides expert advice and assistance to enable your projects to grow, facilitating the rapid integration and porting of Qosmos software technology on specific platforms, and helping in the development of custom application and protocol signatures. And Qosmos is there where and when you need it, with a full offer of training, certification and maintenance programs
Qosmos provides expert advice and assistance to enable your projects to grow, facilitating the rapid integration and porting of Qosmos software technology on specific platforms, and helping in the development of custom application and protocol signatures. And Qosmos is there where and when you need it, with a full offer of training, certification and maintenance programs
On-line Customer Support Portal
Through Qosmos’ dedicated password-protected on-line support portal, customers enjoy prompt assistance to address any requests they may have on Qosmos products and technology. Including 24/7 access to such valuable resources as:- Qosmos software and hardware maintenance releases
- Developer & Reference Manuals, documented APIs and tutorials for the Qosmos ixEngine SDK
- User Manuals for all Qosmos ixMachine hardware appliances
- Qosmos’ full list of protocol/application signatures and attributes (Protobook)
- The latest application and release notes
- Customer Case Management Interface
