Subscriber Quality of Experience

The Challenge for Solution Vendors

Provide carriers with insight into customer satisfaction by giving them accurate and detailed information about who their subscribers are, what applications they use and what service quality they experience.

How Qosmos Inside Solves the Problem

QoE solution uses Qosmos ixEngine to extract detailed, real-time traffic metadata from the network and compares it with server logs to accurately pinpoint the root cause of a service quality problem.

Benefits

  • QoE solution is able to detect and address network and application issues faster and more accurately. As a result, carriers are able to mitigate and solve service issues quickly and deliver improved QoS/QoE.
  • Fast time to market for solution vendor and cost-efficiency by sourcing network intelligence technology from Qosmos
  • Regular protocol updates + new protocols

Example :

Information Extracted

Recognized applications and protocols (sample)

  • Web applications: HTTP, Facebook, YouTube, Google, eBay, Google Earth, MySpace, Wikipedia, DailyMotion, etc.
  • Audio/Video streaming: Skype video, MPEG-TS / UDP, MPEG / RTP, IGMP, RTP, RTSP, MMS, RTP, RTCP, SIP, MGCP, MMSE, RTSP, Shoutcast, Yahoo Video, msn Video, etc.
  • Instant Messaging: AIM, msn, Skype, Yahoo, Google Talk, QQ, etc.
  • Webmail: Gmail, Hotmail, Livemail, Squiremail, Yahoo mail, etc.
  • Network: IP, TCP, FTP, SNMP, etc.
  • Radius, Diameter

Extracted protocol attributes and metadata (sample)

  • Applications: name, URL, application response time (RTT), latency, throughput transactions, availability
  • Subscriber identifiers: IMSI, IMEI, MSISDN, IP address, MAC address, user location, Radius login
  • VoIP: caller, called party, jitter, packet loss, throughput, Mean Opinion Score (MOS), rFactor (VoIP transmission quality rating)
  • Traffic volume: per user, per IP, per subnet, per site, per application
  • Type of device (inferred): mobile PC or smart phone
Operator BI and Subscriber Analytics

The Challenge for Solution Vendors

Providing a business intelligence solution that helps service providers  run their business more effectively, based on accurate and real-time information.

How Qosmos Inside Solves the Problem

Qosmos ixMachine IP probes strengthens analytics solution by extracting traffic information from Over-The-Top applications (Facebook, YouTube, etc.) directly from the IP network.

Benefits

Stronger solution thanks to best-of-breed network intelligence technology
New solution allows service providers to get visibility into what’s really happening across their network, quickly and easily

Example of Implementation

Qosmos Network Intelligence for Web Audience Measurement

Information Extracted

Recognized applications and protocols (sample)

  • Web applications: HTTP, Facebook, YouTube, Google, eBay, Google Earth, MySpace, Wikipedia, DailyMotion, etc.
  • Audio/Video streaming: Skype video, MPEG-TS / UDP, MPEG / RTP, IGMP, RTP, RTSP, MMS, RTP, RTCP, SIP, MGCP, MMSE, RTSP, Shoutcast, Yahoo Video, msn Video, etc.
  • VoIP: H.323, SIP, RTP, Skype
  • Instant Messaging: AIM, msn, Skype, Yahoo, Google Talk, QQ, etc.
  • Webmail: Gmail, Hotmail, Livemail, Squiremail, Yahoo mail, etc.
  • Network: IP, TCP, FTP, SNMP, etc.

Extracted protocol attributes and metadata (sample)

  • Sender, receiver, caller, called party
  • Subscriber identifiers: IMSI, IMEI, MSISDN, IP address, MAC address
  • Traffic volume: per user, per IP, per subnet, per site, per application
  • Type of device (inferred): mobile PC or smart phone
Policy Control and Charging (PCC)

The Challenge for Solution and Equipment Vendors

Mobile network traffic is increasing exponentially and network equipment providers need to support their service provider customers with new solutions for advanced policy control.

How Qosmos Inside Solves the Problem

Embed Qosmos ixEngine software into equipment such as Gateway GPRS Support Node (GGSN) to get detailed understanding of traffic in real time and strengthen policy control functions

Benefits

Focus on core competence by outsourcing advanced protocol and application expertise
Avoid the upfront costs, time-to-market delays, and associated business risks of in-house development of network intelligence technology

Example

Qosmos Network Intelligence for Web Audience Measurement

Qosmos can be embedded in current and evolving PCC components such as:

  • Policy control and enforcement solutions
  • Video and content optimization solutions
  • Gateway GPRS Support Nodes (GGSN)
  • Packet Data Network (PDN) Gateway (PGW)
  • Serving Gateways (SGW)
  • eNodeB

Applications enabled:

  • Fair use policies
  • Subscriber differentiation
  • Application prioritization
  • Quality of Experience
  • Policy based on device 

Information Extracted

Recognized applications and protocols (sample)

  • Web applications: HTTP, Facebook, YouTube, Google, eBay, Google Earth, MySpace, Wikipedia, DailyMotion, etc.
  • Audio/Video streaming: Skype video, MPEG-TS / UDP, MPEG / RTP, IGMP, RTP, RTSP, MMS, RTP, RTCP, SIP, MGCP, MMSE, RTSP, Shoutcast, Yahoo Video, msn Video, etc.
  • Instant Messaging: AIM, msn, Skype, Yahoo, Google Talk, QQ, etc.
  • Webmail: Gmail, Hotmail, Livemail, Squiremail, Yahoo mail, etc.
  • Network: IP, TCP, FTP, SNMP, etc.
  • Radius, Diameter

Extracted protocol attributes and metadata (sample)

  • Application name
  • Traffic volume: per user, per IP, per subnet, per site, per application
  • Application response time
  • Subscriber identifiers: IMSI, IMEI, MSISDN, IP address, MAC address
  • Type of device (inferred): mobile PC or smartphone
Mobile Web Market Research

Challenge for Solution Vendors

Provide a new generation market research solution based on accurate, granular, and real-time time data from network traffic.

How Qosmos Inside Solves the Problem

Qosmos ixMachine IP probes provide  comprehensive network traffic visibility by randomly extracting a pre-defined portion of data and anonymizing it.

Benefits

  • Innovation in mobile and Web-based market research  
  • Detailed metrics: Website visits / duration, displayed / clicked ads, TV audience (IP/3G), type of terminal
  • Detailed used behavior: Web user itinerary, downloads (on and off portal), basket share, IM, VoIP

Example of Implementation

Qosmos Network Intelligence for Web Audience Measurement

Information Extracted

Recognized applications and protocols (sample)

  • Web applications: HTTP, Facebook, YouTube, Google, eBay, Google Earth, MySpace, Wikipedia, DailyMotion, etc.
  • Audio/Video streaming: Skype video, MPEG-TS / UDP, MPEG / RTP, IGMP, RTP, RTSP, MMS, RTP, RTCP, SIP, MGCP, MMSE, RTSP, Shoutcast, Yahoo Video, msn Video, etc.
  • Instant Messaging: AIM, msn, Skype, Yahoo, Google Talk, QQ, etc.
  • Webmail: Gmail, Hotmail, Livemail, Squiremail, Yahoo mail, etc.
  • Network: IP, TCP, FTP, SNMP, etc.

Extracted protocol attributes and metadata (sample)

  • Server, user agent, visited Website, Website itinerary, page content, time spent on visit, basket share, referent, etc.

Subscriber privacy assurance

  • Anonymization of data to ensure subscriber privacy
  • Compatible with opt-in / opt-out mechanisms to allow subscriber to stay in control