Application Performance Management (APM)

The Challenge

Application Performance Management (APM) vendors are asked by their enterprise customers to monitor performance of networked applications in a very accurate manner. These vendors need technology that allows them to develop solutions which go beyond metrics such as traffic statistics and instead give a true picture of what users experience.

Qosmos Solution

Qosmos ixMachine feeds a Business Intelligence system with the traffic data required to compute detailed service level and user experience metrics for all IP communications and applications between enterprise locations. This enables the APM vendor to build an precise view of performance at all levels: network, server, application and user.

Benefits

  • Fast time to market and cost-efficiency, by sourcing ready-to-use ixMachine probe
  • Strong solution, with ability to accurately measure networked application performance, including user experience

Example of Implementation

Qosmos Application Perfomance Management

Information Extracted

Recognized Applications and Protocols (sample)

  • Audio/Video: H.323, SIP, RTP, RTCP, MMSE, RTSP, Shoutcast, Yahoo Video, MSN Video, SCCP, etc.
  • Instant Messaging: AIM, msn, Skype, Yahoo, Google Talk, QQ, etc.
  • Webmail: Gmail, Hotmail, Livemail, Squiremail, Yahoo mail, etc.
  • Network services: DHCP, DNS, Ethernet, IP, TCP, UDP, SNMP, etc.
  • Business applications: CRM, ERP, Citrix, Oracle, SAP, MS Exchange, IMAP, POP3, SMTP, etc.

Extracted Information (sample)

  • L3 (IP): IP address
  • L4 (TCP): Response Time
  • L7 (App) : User Name, Content Name, Service Name, Web transaction, Phone Number, etc.