Field Application Engineer – USA

Region: Americas
Division: Sales
Office Location: Santa Clara, CA
Reporting to: Americas VP Sales
Position: Field Application Engineer
Required Starting Date: Immediately
Contract: Permanent

Position Summary

Responsible for pre-sales support of company products. Provide technical support in sales presentations, product demonstrations, installation, and first level maintenance of company products to ensure that the system is functioning according to specifications. Provide answers to customer inquiries concerning software/hardware and applications. Provide consultation to prospective customers. Provide assistance to customers to design architecture and build applications demonstrating the feasibility of the targeted system, often requiring rapid prototyping. Play a key role into the sales process and lead the Technical Sales relation with customers in close cooperation with the Sales managers in charge of the different Accounts.   

Main Responsibilities

  • Provide pre-sales, on-site technical presentations for Qosmos products and technology and provide product demonstrations.
  • Provide pre-sales support, positioning, architectural recommendations and presentations of Qosmos value proposition to different types of customers (Operators, Service providers, OEMs, indirect or direct Channels…).
  • Design customized solutions for customers based on Qosmos technological components, coordinating with the R&D teams.
  • Install and monitor customer evaluations.
  • In close cooperation with the Sales teams, actively participate in the RFI, RFP and RFQ process by defining the response strategy and by managing the technical sales parts of the proposal.
  • Assist the customer in the integration of the product and coordinate delivery of professional services.
  • Collect customer product requirements and integrate them into the product management process.
  • Understand the industry competitive landscape and Qosmos unique value proposition.
  • Provide market feedback to the Marketing team on targeted business segments in order to continuously enhance Qosmos solutions, create market differentiation and contribute to product development (Product Review)

Education, Training and Experience

  • Engineering Degree in Computer Science or Electrical Engineering
  • Masters Degree in Computer Science or Electrical Engineering is a plus
  • Direct experience supporting OEM design-in cycles preferred
  • Requires 5 years minimum of of software development experience


Technical Skills

  • Thorough understanding of IP networks and services (Internet based, VoIP, TV, VoD, 3G…).
  • Knowledge of service and application protocols
  • Knowledge of network architectures
  • Experience in C language programming
  • OS knowledge, including various Linux versions
  • Knowledge of Deep Packet Inspection technology is a plus
  • Knowledge of tools and network analyzers is a plus

Professional Skills and Competencies

  • Ability to lead pre-sales discussions with customers and effectively deliver product presentations and demonstrations
  • Ability to design customized and appropriate solutions according to customer needs (through software development)
  • Ability to quickly understand new technologies and architectures and to explain related technical issues
  • Ability to ensure customer satisfaction
  • Thorough knowledge of sales procedures
  • Good organizational and long-range planning skills
  • Good verbal and written communications skills
  • Strong interpersonal skills with the ability to work with multiple departments within an internal and customer organization
  • Ability to manage multiple projects and work under pressure
  • Self starter, highly motivated and enjoy interfacing with customers on a day to day basis
  • Must be willing to travel
  • Fluent English

This position offers an excellent opportunity for an individual that is willing to learn and progress within the Network Intelligence industry. The successful candidate will be given the opportunity to develop and acquire new technical and personal development skills.


If you wish to apply for this position, please use the on-line form.