Pre Sales Engineer

Region: France
Division: Customer Operations
Office Location: Paris - FRANCE
Reporting to:  Customer Operations Director
Position:  Pre Sales Engineer
Required Start Date: Immediately
Contract: Permanent

Position Summary and Primary Objectives

Responsible for pre-sales support of company products. Provide technical support in sales presentations, product demonstrations, installation, and first level maintenance of company products to ensure that the system is functioning according to specifications. Provide answers to customer inquiries concerning software/hardware and applications. Provide consultation to prospective customers. Provide assistance to customers to design architecture and build applications demonstrating the feasibility of the targeted system, often requiring rapid prototyping. Play a key role into the sales process and lead the Technical Sales relation with customers in close cooperation with the Sales managers in charge of the different Accounts. 

Main Duties / Key Accountabilities 

• Provide pre-sale on-site technical presentations regarding products and industry technology.
• Offer sales support to customers and sales force onsite and by phone.
• Coordinate on-site technical product demonstrations. To install and monitor customer evaluations.
• Provide pre-sales support, positioning, architectural recommendations and presentations of Qosmos value proposition to the different types of addressed customers (Operators, Service providers, OEMs, indirect or direct Channels…).
• Participate in sales activities to support product demonstrations and technical presentations, in line with the R&D team, to design customized solutions for customers based on Qosmos technological components.
• In close cooperation with the Sales Engineers, to actively participate into the RFI, RFP and RFQ process by defining the strategy of answer and by leading the technical sales parts of the proposal.
• To understand the industry competitive landscape along with unique Qosmos value proposition.
• Provide systematic market feedback on the addressed business segments to the Marketing team in order to continuously enhance Qosmos solutions market differentiation and evolution (Product Review)
  To collect customer product requirements and feed the product management process.

Education  and Experiences 

• Engineering Degree in Computer Science or Electrical Engineering
• Master Degree in Computer Science or Electrical Engineering is a plus
• Direct experience supporting OEM design-in cycles preferred
  Requires 3 years minimum of relevant industry experience in networks environments

Technical competencies:
 

• Thorough understanding of IP networks and services (Internet based, VoIP, TV, VoD, 3G…).
• Knowledge of service and application protocols
• Knowledge network architecture
• Experience in C language programming
• OS knowledge, including various Linux versions
• Knowlegde in Deep Packet Inspection technology is a plus
• Knowledge in tools and network analyzers is a plus
• Fluent English.

Professional competencies
 

• Ability to effectively deliver Qosmos product presentations and demonstrations 
• Ability to lead pre-sales discussions with customers
• Ability to design customized and appropriate Qosmos solutions according to the customer needs
• Ability to quickly understand new technologies and architectures
• Internal and external customer satisfaction

Skills 

• Able to understand and explain related technical issues.
• Thorough knowledge of sales procedures, Qosmos products, and all potential applications.
• Thorough knowledge of one or more programming languages. 
• Good organizational and long-range planning skills.
• Good verbal and written communications skills.
• Must have proven technical/presentation and selling ability in previous job level. 
• Strong interpersonal skills
• Ability to work with multiple departments within an internal and customer organization
• Ability to manage multiple projects and work under pressure
• Self starter, highly motivated, team player, enthusiastic, hard working, and enjoy interfacing with customers on a day to day basis
• Hands-on configuration and operational knowledge
• Must be willing to trave
• This position offers an excellent opportunity for an individual that is willing to learn and progress within the Network Intelligence industry. The successful candidate will be given the opportunity to develop and acquire new technical and personal development skills